Refund Policy

Last updated: March 13, 2026

Buy WordPress Themes, Plugins & PHP code from WPCodeQuill is a marketplace that connects buyers and sellers. These refund rules are designed to protect both buyers and sellers and apply to transactions made on our platform.

Please keep in mind that digital goods cannot be returned in the same way as physical goods. Because of this, different rules apply for refunds of digital products.

How to request a refund

To request a refund, please use the "Request refund" button next to the order on your order page. A refund can only be requested within 30 days after purchase. You may request a refund only once per purchase, so provide all required information when submitting your request. Before requesting a refund, please first contact the seller — many issues can be resolved directly.

You have the right to a refund in these situations

• Duplicate purchase: You purchased the same item twice. We will refund duplicate purchases.
• Item is not working as advertised: If an item has technical issues, first contact the seller so they can attempt to resolve them. If the seller cannot fix the issue and the problem is due to a defect in the item itself (not the buyer\'s environment), you may request a refund. When requesting a refund for technical issues, include a clear, detailed description and any error messages — vague requests like “doesn\'t work” are not sufficient.

Situations where a refund will not be granted

Buy WordPress Themes, Plugins & PHP code from WPCodeQuill or the seller are not required to provide a refund in the following situations:

• You have not provided enough information to determine whether you are entitled to a refund.
• You lack the necessary knowledge to use the item.
• The item does not work due to misconfiguration or an unsupported setup in the buyer's environment.
• The item is no longer available on our platform and you cannot access it anymore.
• The item does not meet your personal expectations or you simply no longer want it.
• The refund is requested more than 30 days after purchase.

Exchanging licenses

If you purchased an incorrect license, buy the correct license within 30 days of the original purchase and contact us via our help center. We will refund the first license after verification.

Upgrades are refundable when you buy a higher-tier license (for example, upgrading from a Regular to an Extended license). Downgrading (for example, from Extended to Regular) is not supported.

Disputing a refund decision

If a seller rejects your refund request and you believe you are entitled to a refund under the rules above, you may open a dispute. When submitting a dispute, include a detailed description of the situation and, for technical issues, provide a clear description of the defect and any supporting error messages or logs.